:root{--red:#c8102e;--red2:#9e0b23;--ink:#111;--bg:#f4f5f7;--card:#fff;--line:#e3e5e8;--mut:#6b7280;--ok:#2d6a4f;--r:14px}
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}
body{margin:0;font-family:system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;background:var(--bg);color:var(--ink);font-size:15px;line-height:1.4}
a{color:var(--red)}h2{font-size:1.25rem;margin:.4rem 0 1rem}h3{font-size:1.02rem;margin:0 0 .6rem}
.muted{color:var(--mut)}.small{font-size:.85rem}.center{text-align:center}.err{color:var(--red);min-height:1.2em;font-size:.9rem;margin:.3rem 0}
.row{display:flex;align-items:center}.gap{gap:.5rem}.wrap{flex-wrap:wrap}
input,select,textarea{width:100%;font:inherit;padding:.7rem .8rem;border:1px solid #cfd3d8;border-radius:10px;background:#fff;margin-top:.25rem}
textarea{resize:vertical}label{display:block;margin:.6rem 0;font-size:.9rem;font-weight:600}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:.35rem;border:0;border-radius:10px;padding:.7rem 1.1rem;background:var(--ink);color:#fff;font:inherit;font-weight:600;cursor:pointer;text-decoration:none;margin:.2rem .2rem .2rem 0}
.btn.sm{padding:.45rem .75rem;font-size:.88rem}.btn.big{width:100%;padding:1rem;font-size:1.1rem}
.btn.light{background:#fff;color:var(--ink);border:1px solid var(--line)}.btn.danger{background:var(--red)}.btn.call{background:var(--ok)}
.btn:disabled{opacity:.6}.btn.file{position:relative}
.link{background:none;border:0;color:var(--red);font:inherit;cursor:pointer;padding:.5rem 0;text-decoration:underline}
.pw{position:relative}.pw input{padding-right:2.8rem}.pw .eye{position:absolute;right:.35rem;top:50%;transform:translateY(-38%);border:0;background:none;font-size:1.15rem;cursor:pointer;padding:.3rem}
.card{background:var(--card);border-radius:var(--r);padding:1rem;margin:0 0 .9rem;box-shadow:0 1px 3px rgba(0,0,0,.06)}
.badge{display:inline-block;padding:.15rem .55rem;border-radius:99px;font-size:.75rem;font-weight:700;background:#eee;white-space:nowrap}
.st-logged{background:#fde2e4;color:#9e0b23}.st-acknowledged{background:#fff3c4;color:#7a5b00}.st-in_progress{background:#dbeafe;color:#1e40af}.st-resolved,.st-closed{background:#d8f3dc;color:#1b4332}.st-cancelled{background:#e5e7eb;color:#4b5563}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:.6rem;margin-bottom:1rem}
.stat{background:#fff;border-radius:12px;padding:.8rem;box-shadow:0 1px 3px rgba(0,0,0,.06);border-top:3px solid var(--red)}.stat .v{font-size:1.35rem;font-weight:800}.stat .l{font-size:.78rem;color:var(--mut)}
.stars{color:#f4a100;letter-spacing:1px}
.flash{padding:.8rem 1rem;border-radius:10px;margin:0 0 1rem;background:#d8f3dc;color:#1b4332}.flash.err{background:#fde2e4;color:#9e0b23}
/* ---- public app ---- */
body.app{padding-bottom:calc(76px + env(safe-area-inset-bottom))}
.topbar{position:sticky;top:0;z-index:20;display:flex;align-items:center;justify-content:space-between;gap:.5rem;padding:.6rem .9rem;padding-top:calc(.6rem + env(safe-area-inset-top));background:linear-gradient(135deg,var(--ink),#2b0a10 60%,var(--red2));color:#fff}
.brand{display:flex;align-items:center;gap:.6rem}.brand img{width:38px;height:38px;border-radius:10px}.brand b{display:block;font-size:1.02rem}.brand small{display:block;opacity:.75;font-size:.75rem}
main#view{max-width:720px;margin:0 auto;padding:1rem .9rem}
.tab,.step{display:none}.tab.active,.step.active{display:block}
.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(104px,1fr));gap:.6rem}
.tile{--c:var(--red);display:flex;flex-direction:column;align-items:center;justify-content:center;gap:.4rem;min-height:112px;padding:.7rem .4rem;background:#fff;border:0;border-bottom:4px solid var(--c);border-radius:var(--r);box-shadow:0 1px 4px rgba(0,0,0,.08);font:inherit;font-size:.86rem;font-weight:600;text-align:center;cursor:pointer;color:var(--ink)}
.tile:active{transform:scale(.97)}.tile .ico{font-size:2.3rem;line-height:1}.tile img.ico{width:48px;height:48px;object-fit:contain}
.tile.sev-emergency{--c:#c8102e}.tile.sev-high{--c:#f77f00}.tile.sev-medium{--c:#e9c46a}.tile.sev-low{--c:#2a9d8f}
.ico.sm{font-size:1.4rem}img.ico.sm{width:28px;height:28px;object-fit:contain;vertical-align:middle}
.back{background:none;border:0;color:var(--red);font:inherit;font-weight:600;padding:.2rem 0 .6rem;cursor:pointer}
.chosen{display:flex;align-items:center;gap:.8rem;background:#fff;border-radius:var(--r);padding:.8rem 1rem;margin-bottom:.9rem;border-left:5px solid var(--red)}
.chosen .ico{font-size:2.4rem}.chosen img.ico{width:52px;height:52px;object-fit:contain}.chosen small{display:block;color:var(--mut)}.chosen b{display:block;font-size:1.1rem}
.emergency{background:#fde2e4;color:#7a0a1c;border-radius:var(--r);padding:.8rem 1rem;margin-bottom:.9rem;font-weight:600}
#map{height:280px;border-radius:12px;margin:.6rem 0}
details summary{cursor:pointer;color:var(--red);font-weight:600;margin:.6rem 0}
.note{background:#fff8e1;border-radius:10px;padding:.7rem;margin-top:.6rem;font-size:.9rem}
.thumbs{display:flex;flex-wrap:wrap;gap:.4rem;margin-top:.5rem}.th{position:relative}.th img{width:74px;height:74px;object-fit:cover;border-radius:8px}
.th button{position:absolute;top:-6px;right:-6px;width:22px;height:22px;border-radius:50%;border:0;background:var(--red);color:#fff;font-size:.7rem;cursor:pointer}
.agency{display:flex;gap:.7rem;align-items:flex-start;padding:.6rem 0;border-top:1px solid var(--line)}.agency:first-child{border-top:0}
.agency .logo{width:46px;height:46px;border-radius:10px;object-fit:contain;flex:none;background:#f1f1f1;display:flex;align-items:center;justify-content:center;font-size:1.6rem}
.agency .ai{flex:1;min-width:0}.agency b{display:block}.agency small{display:block;color:var(--mut)}.agency .calls{margin-top:.35rem}
.agency.big{background:#fff;border-radius:var(--r);padding:1rem;box-shadow:0 1px 4px rgba(0,0,0,.08);margin-bottom:1rem}.agency.big .logo{width:64px;height:64px;font-size:2.2rem}.agency.big b{font-size:1.15rem}
.agency.big .calls .btn{width:100%;margin:.3rem 0}
.done{text-align:center;padding:1rem 0}.tick{width:72px;height:72px;margin:0 auto .6rem;border-radius:50%;background:var(--ok);color:#fff;font-size:2.4rem;display:flex;align-items:center;justify-content:center}
.rep .rh{display:flex;align-items:center;gap:.6rem;margin-bottom:.3rem}.rep .rh div{flex:1}.rep .rh small{display:block;color:var(--mut)}.rep p{margin:.4rem 0}.reply{background:#f1f5f9;border-radius:8px;padding:.5rem}
.bottomnav{position:fixed;left:0;right:0;bottom:0;z-index:30;display:flex;background:#fff;border-top:1px solid var(--line);padding-bottom:env(safe-area-inset-bottom)}
.bottomnav button{flex:1;border:0;background:none;padding:.55rem 0 .5rem;font-size:1.3rem;cursor:pointer;color:var(--mut)}.bottomnav button span{display:block;font-size:.72rem;font-weight:600}
.bottomnav button.active{color:var(--red)}
.modal{position:fixed;inset:0;z-index:50;background:rgba(0,0,0,.5);display:flex;align-items:flex-end;justify-content:center}.modal[hidden]{display:none}
.sheet{position:relative;background:#fff;width:100%;max-width:520px;max-height:92vh;overflow:auto;border-radius:18px 18px 0 0;padding:1.2rem 1.1rem calc(1.2rem + env(safe-area-inset-bottom))}
@media(min-width:600px){.modal{align-items:center}.sheet{border-radius:18px}}
.x{position:absolute;right:.7rem;top:.7rem;border:0;background:#f1f1f1;width:32px;height:32px;border-radius:50%;cursor:pointer}
.choose{display:block;width:100%;text-align:left;background:#fff;border:1px solid var(--line);border-radius:12px;padding:0 .7rem;margin:.4rem 0;font:inherit;cursor:pointer}
.starpick{display:flex;gap:.3rem;justify-content:center;margin:.6rem 0}.starpick button{border:0;background:none;font-size:2.4rem;color:#d1d5db;cursor:pointer}.starpick button.on{color:#f4a100}
.toast{position:fixed;left:50%;transform:translateX(-50%);bottom:calc(90px + env(safe-area-inset-bottom));z-index:60;background:var(--ink);color:#fff;padding:.7rem 1rem;border-radius:10px;max-width:92%;box-shadow:0 4px 14px rgba(0,0,0,.25)}
.toast.ios{background:#fff;color:var(--ink)}
/* ---- admin / agency portal ---- */
body.portal{background:var(--bg)}
.pnav{background:linear-gradient(135deg,var(--ink),#2b0a10 60%,var(--red2));color:#fff;padding:.7rem 1rem;display:flex;flex-wrap:wrap;align-items:center;gap:.4rem}
.pnav .brand{margin-right:auto}.pnav a{color:#fff;text-decoration:none;padding:.4rem .7rem;border-radius:8px;font-size:.9rem;font-weight:600}.pnav a.on,.pnav a:hover{background:rgba(255,255,255,.15)}
.pwrap{max-width:1200px;margin:0 auto;padding:1rem}
table.t{width:100%;border-collapse:collapse;background:#fff;border-radius:12px;overflow:hidden;font-size:.88rem}
.t th,.t td{padding:.55rem .6rem;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}.t th{background:#fafafa;font-size:.78rem;text-transform:uppercase;color:var(--mut)}
.tw{overflow-x:auto;margin-bottom:1rem;border-radius:12px;box-shadow:0 1px 3px rgba(0,0,0,.06)}
.fgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:0 1rem}
.inline{display:flex;flex-wrap:wrap;gap:.5rem;align-items:flex-end}.inline label{margin:.2rem 0}.inline input,.inline select{width:auto;min-width:140px}
.login-box{max-width:400px;margin:8vh auto;padding:0 1rem}
.chips{display:flex;flex-wrap:wrap;gap:.4rem}.chip{display:inline-flex;align-items:center;gap:.3rem;background:#f1f5f9;border-radius:99px;padding:.25rem .65rem;font-size:.85rem}
.chip button{border:0;background:none;color:var(--red);cursor:pointer;font-weight:700}
.check{display:flex;align-items:center;gap:.4rem;font-weight:400;margin:.25rem 0}.check input{width:auto;margin:0}
.typecols{columns:3 240px;column-gap:1rem}.typecols .cat{break-inside:avoid;margin-bottom:.8rem}
.gallery{display:flex;flex-wrap:wrap;gap:.5rem}.gallery img{width:140px;height:140px;object-fit:cover;border-radius:10px}
.timeline{list-style:none;padding:0;margin:0}.timeline li{padding:.4rem 0;border-bottom:1px dashed var(--line);font-size:.88rem}
code,pre{background:#111;color:#eee;border-radius:8px}code{padding:.1rem .35rem}pre{padding:.8rem;overflow:auto;font-size:.82rem}
.bar{height:8px;background:#eee;border-radius:9px;overflow:hidden}.bar i{display:block;height:100%;background:var(--red)}
/* ---- v2: sponsor advert bar ---- */
.adbar{position:relative;background:#fff;border-bottom:1px solid var(--line);padding:6px 0 6px 0;overflow:hidden}
.adbar[hidden]{display:none}
.adlabel{position:absolute;z-index:2;top:0;left:0;background:rgba(17,17,17,.75);color:#fff;font-size:.6rem;letter-spacing:.08em;text-transform:uppercase;padding:1px 6px;border-bottom-right-radius:6px}
.adviewport{overflow:hidden;width:100%}
.adtrack{display:flex;gap:8px;width:max-content;margin:0 auto;padding:0 8px}
.adtrack.run{margin:0;animation:adscroll var(--dur,30s) linear infinite}
.adbar:hover .adtrack.run,.adbar:active .adtrack.run{animation-play-state:paused}
@keyframes adscroll{from{transform:translateX(0)}to{transform:translateX(-50%)}}
.ad{display:block;flex:none;border-radius:8px;overflow:hidden;box-shadow:0 1px 3px rgba(0,0,0,.15);background:#f1f1f1}
.ad img{display:block;height:72px;width:216px;object-fit:cover}
@media(min-width:700px){.ad img{height:90px;width:270px}}
@media(prefers-reduced-motion:reduce){.adviewport{overflow-x:auto}}
.logins{display:grid;grid-template-columns:1fr 1fr;gap:.6rem}
.login-tile{display:flex;flex-direction:column;align-items:center;text-align:center;gap:.15rem;padding:.9rem .5rem;background:#fff;border:1px solid var(--line);border-radius:12px;font:inherit;color:var(--ink);text-decoration:none;cursor:pointer}
.login-tile span{font-size:1.8rem}.login-tile small{color:var(--mut);font-size:.75rem}.login-tile:active{transform:scale(.98)}
label.terms{font-weight:400;font-size:.85rem;align-items:flex-start}label.terms input{margin-top:.2rem}label.terms.flag{color:var(--red);font-weight:700}
.ad-preview{max-width:100%;width:420px;aspect-ratio:3/1;object-fit:cover;border-radius:10px;border:1px solid var(--line);background:#f4f4f4;display:block}
.legal{max-width:860px;margin:0 auto;padding:1rem}.legal h1{font-size:1.6rem}.legal h2{font-size:1.15rem;margin-top:1.6rem}.legal p,.legal li{line-height:1.6}