Terms & Conditions

Last updated: 13 November 2026

1. Who we are and what this service does

The Public Incident Log ("PIL", "we", "us") is operated by PIL Digital Media (PIL Mobi). It lets members of the public report incidents - such as accidents, crime, fires, weather damage and municipal service faults - and sends each report to the agency that appears responsible for that incident and area. PIL also lets agencies manage and close the reports sent to them, lets the public rate the service they received, and shows adverts from sponsors.

By registering, logging in or using PIL you agree to these Terms and to our POPIA Privacy Notice. If you do not agree, please do not use PIL.

2. Your account

• You must be 18 or older, or have the consent of a parent or guardian, to register.
• Give a valid email address that you control. Keep your password private - you are responsible for activity on your account. Tell us at support@pilmobi.com if you think it has been misused.
• We may suspend or close accounts that break these Terms.

3. Reporting incidents

• Only report incidents that you honestly believe are true. False or hoax reports waste emergency resources and may be a criminal offence.
• Do not include more personal information about other people than the agency needs. Avoid photos that identify victims, children or bystanders unless it is needed to deal with the incident.
• Do not upload content that is unlawful, defamatory, abusive, sexually explicit, hateful or that infringes someone else's rights.
• Your report (including your name, email, phone number, location, message, photos and documents) is sent to the agency you choose, and may be passed to another agency if the incident is relocated.
• Agencies are independent organisations. We do not control them and cannot guarantee that an agency will respond, how quickly, or with what result. Agency contact details are supplied by the agencies or from public sources and may change - always use official emergency numbers in a life-threatening situation.

4. Ratings and comments

Ratings and comments must be fair, honest and about the service you received. They are shown with the agency without your name. Agencies may reply publicly. We may hide ratings that break these Terms.

5. Agencies

Agency logins are given only after we have verified the person requesting access. Agencies must keep their contact details accurate, deal with reports in good faith, use reporters' personal information only to handle the incident, and keep their API keys secret. Agencies may ask us to relocate or cancel incidents that are not theirs; we decide such requests.

6. Sponsors and advertising

• Adverts are charged per business, per location, per day. The current standard rate is R 50.00 per location per day; the rate that applies to an advert is shown when it is approved. We may change the standard rate for new adverts at any time.
• Every advert is reviewed before it is posted. We may decline, pause or cancel an advert, giving a reason, if it is misleading, unlawful, offensive, unpaid, or unsuitable next to the incidents it is shown with.
• Adverts must comply with South African law, including the Consumer Protection Act. You confirm that you own or may use everything in your advert, and you are responsible for the claims you make.
• You may pause or cancel your advert at any time with a reason. Days that have already run are not refundable. If we cancel a paid advert for reasons that are not your fault, we will refund or credit the unused days.
• Adverts are never shown on medical emergency or abuse / gender-based violence screens. Sponsors never receive the personal information of people who report incidents; you only receive totals of how often your advert was shown and tapped.

7. Our content and your content

PIL, its software, design and logos belong to PIL Digital Media (PIL Mobi). You keep ownership of what you upload, but you allow us to store it, share it with the relevant agencies as described above, and use it without personal details in statistics and reports about incidents and agency performance.

8. Availability and liability

We work to keep PIL available and accurate but provide it "as is". Maps, addresses and agency matching depend on your device's location and on third-party data and may be wrong. To the extent the law allows, we are not liable for loss or damage arising from the use of PIL, from delays or failures by agencies, or from adverts placed by sponsors. Nothing in these Terms limits rights you have under the Consumer Protection Act or other law that cannot be excluded.

9. Changes

We may update these Terms. The date at the top shows the latest version. Material changes will be shown in the app, and continuing to use PIL means you accept them.

10. Law and contact

These Terms are governed by the laws of the Republic of South Africa. Questions or complaints: support@pilmobi.com.